Shipping & Tracking

When will my order ship?

You will receive an email with your tracking number once your order is packaged. For domestic orders, allow **5–7 business days** for delivery. :contentReference[oaicite:0]{index=0}

Do you ship internationally?

No — at this time, Alani Nu only ships to U.S. addresses. :contentReference[oaicite:1]{index=1}

What should I do if my tracking isn’t updating?

Tracking updates can temporarily stop while the package is in transit. If your estimated delivery date has passed, please contact Customer Service. :contentReference[oaicite:2]{index=2}

Returns & Exchanges

What is your return policy?

You can return eligible items within **30 days** of purchase for **store credit**. :contentReference[oaicite:3]{index=3}

Which items are final sale?

Beverages, snacks, merchandise, limited-edition products, and orders using rewards points or promo discounts are final sale. :contentReference[oaicite:4]{index=4}

Can I get a refund?

No — returns are credited as store credit only, not a monetary refund. :contentReference[oaicite:5]{index=5}

How do I start a return?

Use the Alani Nu return portal. Once your request is approved, you’ll get a prepaid shipping label. :contentReference[oaicite:6]{index=6}

Contact & Support

If you need more help, you can reach our Customer Service team:

• Email: contact@alaninu.com :contentReference[oaicite:7]{index=7}
• Mailing Address: 5821 Santa Monica Boulevard, Los Angeles, CA 90028, USA :contentReference[oaicite:8]{index=8}

Customer Service Policy

We are committed to providing timely, fair, and helpful support. Our team handles questions related to product info, orders, shipping, returns, and more. :contentReference[oaicite:9]{index=9}